Custom Cover Plan

HomeownersGet CoveredCustom Cover Plan

Custom Cover Plan

Want to tailor your level of cover to meet the needs of your home? With our Custom Maintenance Plan, you choose from several add-ons to create a plan that’s perfect for you.

What’s included in this plan?

  • Boiler and controls as standard
  • Thermostats, (non smart) heating controls, frost stats
  • Clocks, timers and programmers
  • Radiators and valves
  • Hot water, feeds and expansion tanks
Included in all plans
  • Unlimited Callouts
  • No call out charge
  • Parts & labour included
  • 24/7 Breakdown Reporting
  • Same or next day response
  • If a boiler service is not selected within your plan, you are still required to service your boiler annually in order to validate your cover. If you do wish to make a claim, proof of a service record within the last 12 months may be required.
  • If your boiler is 10 years or older, there will be a £50 fixed fee payable for all boiler related issues. If you have opted for a plan with £95 excess, the £50 fixed fee will not be applicable.

Agreement Terms & Conditions

PDF (96.3KB)

Plan Summary Document

PDF (96.3KB)

Maintenance Plan Brochure

PDF (96.3KB)

What’s not included in this plan?

Central Heating
  • Pumps & motorised valves
  • Clocks, timers and programmers
  • Radiators and valves
  • Hot water, feeds and expansion tanks
Electrics
  • Internal mains electric wiring
  • Fuse boards & circuit breakers
  • Sockets & switches
Things We Don't Cover
  • Pre-existing faults, system design
  • faults and inaccessible components
  • Underfloor heating
  • Any faults caused by sludge, scaling or blockages
Central Heating
Hot and Cold Plumbing System
  • Hot & cold water pipes
  • Cold water tanks and overflows
Taps and Toilets
  • Leaking taps and running toilets
  • Ball cocks, siphons and valves
  • Replacement of non-ceramic tap washers
Water & Gas Supply Pipes
  • Hot & cold water pipes
  • Cold water tanks and overflows
Gas Fire
  • Repairs to a single Gas Fire including any manufacturer fitted parts inside your fire
White Goods
No repairs to the following items
  • Dishwasher
  • Washing Machine
  • Tumble Dryer
  • Combined Washer-Dryer
  • Fridge
  • Freezer / Fridge-Freezer
  • Microwave
Drainage
  • Blocked or leaking internal drains and waste pipes
  • Blocked or leaking external drains within your boundary
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