Our Promise

Our promise to our customers.

At PlusHeat, we base everything we do around the five core elements of our PlusHeat Promise. This means whether you are a homeowner, landlord or even an estate agent, you can be safe in the knowledge that you will experience the very best service around.

Reliability 

We’ll ensure an engineer visits your property within 24-48hrs of reporting a breakdown 

 

Trustworthy 

We’re always looking at ways to improve our service and have continued transparency 

between us and the customer 

 

Convenient  

You can easily report breakdowns on the phone or online 24/7. 

 

Supportive 

We acknowledge that not all repairs are straightforward, so we ensure that customers are 

fully supported and informed throughout the process. 

 

Responsive 

We are always available within seconds during core hours for general queries and 24hrs for 

emergencies

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